Frequently Asked Questions
Everything you need to know about elevating your living space with Ongrid Design.
What is the typical delivery timeframe for furniture items?
Standard furniture orders are processed within 3-5 business days, with delivery typically taking 7-14 business days depending on your location and the size of the piece.
Do you offer international shipping for home decor?
Currently, Ongrid Design ships to all 50 U.S. states and Canada. We are working on expanding our international shipping options in the near future.
What is your return policy for home accessories?
We offer a 30-day return policy for most items in their original condition. Please note that custom-made furniture and final sale items are non-returnable.
Are your wood products sustainably sourced?
Yes, sustainability is a core value at Ongrid Design. We partner with manufacturers who use FSC-certified timber and eco-friendly finishes to ensure minimal environmental impact.
How can I track the status of my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Affirm for larger purchases.